Terms and Conditions for Landscaping Hornsey Services

These Terms and Conditions set out the basis on which landscaping services are provided by our team to residential and commercial customers. By making a booking, confirming a quote, or allowing work to begin, you agree to be bound by these terms. They are intended to create a clear and fair agreement for garden design, maintenance, soft landscaping, hard landscaping, planting, turfing, clearance, and related outdoor works. Throughout this document, references to landscaping services, garden landscaping, landscape maintenance, and Hornsey landscaping refer to the services covered by the agreed quotation or work order.

These terms apply to all projects unless we agree otherwise in writing. If there is any inconsistency between a written quotation and these terms, the written quotation will take priority only for the specific point in question. Any other matter will continue to be governed by the terms below. We may update these terms from time to time, and the version in force at the time of booking will normally apply to the works arranged.

In these terms, “we”, “us”, and “our” mean the landscaping contractor providing the services, and “you” or “the customer” means the person or business requesting the work. Where a project is arranged by an agent, tenant, property manager, or other representative, that person confirms they have authority to accept these terms on behalf of the property owner or responsible party.

1. Booking Process

All bookings begin with an enquiry and, where needed, an assessment of the site or the requested works. A quotation may be provided based on photographs, measurements, site visits, drawings, or a combination of these. Quotations are usually valid for a stated period and may be withdrawn or revised if the scope of work changes, access details differ, materials become unavailable, or the customer delays acceptance beyond the validity period.

When you accept a quotation, you are confirming that the proposed works, estimated timescales, and any specific assumptions are correct to the best of your knowledge. Acceptance may be made in writing, electronically, or by confirming a scheduled start date. The booking is not secured until we have confirmed it. We reserve the right to decline a booking where the requested works are unsuitable, unsafe, outside our capabilities, or likely to breach applicable regulations.

Before work starts, you must ensure that the site is accessible and reasonably prepared for the agreed service. This includes, where relevant, providing access to gates, driveways, communal areas, water supply points, and parking arrangements if required. You must also tell us about underground services, fragile features, protected trees, hidden hazards, or any restrictions that may affect safe delivery of the landscaping service. Failure to disclose important information may result in delays, additional charges, or rescheduling.

2. Scope of Work and Changes

The work we carry out will be limited to the services described in the quotation, proposal, or agreed work order. Any items not specifically included are excluded unless agreed as a variation. This may include waste removal, supply of specialist materials, access equipment, reinstatement works, or aftercare. If you ask us to alter the scope of the landscaping project after booking, we may revise the price, timetable, and materials required.

Where a change is requested during the job, we may need to pause the work until the revised scope is approved. We are not obliged to proceed with additional tasks without agreement on the extra cost and any impact on completion dates. In some cases, a variation may be necessary because of unexpected site conditions, weather, material shortages, or safety concerns. Any such adjustment will be communicated as soon as reasonably possible.

You are responsible for checking that plants, materials, colours, finishes, and design choices suit your requirements before installation begins. Natural materials can vary in appearance, and living materials such as turf, trees, shrubs, and plants may differ from sample images or catalogue descriptions. Reasonable variations are normal in professional landscaping and do not usually amount to a defect.

3. Payments

Payment terms will be set out in the quotation or invoice. Unless otherwise agreed, a deposit may be required to secure the booking, order materials, or reserve labour. For larger landscaping projects, staged payments may apply, linked to milestones such as materials delivery, completion of groundwork, planting, or final handover. Full payment must be made by the date specified on the invoice or immediately on completion if no later date has been agreed.

We accept payment only by the methods notified at the time of booking or invoicing. You must ensure cleared funds are available by the due date. If payment is late, we may charge interest and reasonable recovery costs to the extent permitted by law. We may also suspend further work, withhold materials, or postpone handover until overdue sums are settled in full.

4. Deposits, Materials, and Ownership

Deposits are normally non-refundable where we have reserved dates, scheduled labour, or ordered bespoke materials, unless the cancellation is caused by our breach or another matter for which we are legally responsible. Where special-order items are required for your landscaping project, you may be asked to pay for them in advance. Once materials have been sourced or delivered for your job, you may be liable for their full cost if you later cancel or substantially change the order.

Materials supplied by us remain our property until paid for in full, where permitted by law. Risk may pass earlier, particularly once materials are delivered to site or installed. You must keep installed or delivered items safe and secure if the site is left accessible between visits. We are not responsible for loss or damage caused by third parties, trespass, vandalism, or adverse weather after risk has passed to you, unless such loss arises from our negligence.

Any discount, promotion, or special price offered for landscaping Hornsey services may be subject to conditions and may not apply if the project changes materially. Promotional rates are not transferable and cannot normally be combined unless stated otherwise in writing.

5. Cancellations and Rescheduling

If you need to cancel or reschedule a booking, you should notify us as early as possible. The amount payable on cancellation may depend on how much notice is given and whether resources have already been committed. If you cancel with short notice, we may charge a reasonable fee to cover administration, reserved labour, wasted scheduling time, and unrecoverable material costs.

If cancellation occurs after materials have been ordered, delivered, or prepared specifically for your landscaping service, those costs may be charged to you in full or retained from any deposit paid. Where work has already started, you will be charged for all work carried out, together with any costs incurred up to the point of cancellation. No refund will be due for completed services, fitted items, or consumables already used in the project.

We may reschedule the work if weather, safety issues, access problems, staff illness, supply disruption, or other circumstances beyond our reasonable control prevent us from attending as planned. We will aim to give reasonable notice and to rearrange within a fair time. If a new date cannot be agreed, either party may end the arrangement in relation to the affected works, subject to payment for work already completed and any non-recoverable expenses.

6. Customer Responsibilities

You must provide accurate information about the site, including boundaries, underground services, drainage, recent construction, irrigation systems, and any restrictions affecting the land. If the property is part of a managed block or shared access arrangement, you are responsible for ensuring the necessary permissions are in place. We may rely on your instructions unless they are clearly unsafe or unlawful.

7. Liability and Limitations

We will carry out landscaping works with reasonable care and skill, but we do not guarantee that every project will be free from minor imperfections or natural variation. To the fullest extent permitted by law, we are not liable for indirect loss, loss of profit, loss of enjoyment, loss of business, or consequential damage arising from the service, except where such limitation is not permitted by law.

Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot legally be excluded. If we are found liable for loss or damage arising from our breach, our total liability will normally be limited to the amount paid, or payable, for the relevant landscaping work, except where a higher amount is required by law.

We are not responsible for pre-existing defects, hidden structural issues, unstable ground, poor drainage, invasive roots, pest activity, latent contamination, or other site conditions that were not reasonably visible or disclosed before work started. Where such issues are discovered, we may stop work, recommend further investigation, or adjust the scope and price of the project. Any damage caused by your failure to provide accurate information may be your responsibility.

8. Materials, Plants, and Natural Variation

Living materials are subject to seasonal and biological variation. Trees, shrubs, lawn turf, bulbs, and bedding plants may not thrive if conditions are unsuitable, if they are not watered correctly, or if aftercare is neglected. Unless a separate maintenance or establishment package is included, responsibility for ongoing care passes to you once planting or installation is complete.

We may give general aftercare advice, but this does not form a warranty unless expressly stated in writing. Natural colour changes, growth patterns, and weather-related effects are normal in landscaping. Surfaces may settle, shrink, or change appearance after installation. These matters do not automatically indicate defective workmanship.

9. Waste Removal and Waste Regulations

Where our quotation includes waste removal, we will handle garden waste and construction debris in a lawful and responsible manner. Waste will be sorted, transported, and disposed of in line with applicable UK waste regulations. This may include green waste, soil, turf, branches, rubble, packaging, and other agreed refuse arising from the works. Hazardous waste, clinical waste, asbestos, chemicals, or contaminated materials are excluded unless specifically agreed and lawfully handled by the appropriate licensed contractor.

If waste removal is not included in the price, it is your responsibility to make suitable arrangements for disposal. You must not require us to remove items that may breach environmental rules or create risk without prior agreement. If we are asked to move or dispose of unknown waste, we may refuse until the contents are identified. Any extra time, skip hire, loading, licensing, or disposal fees arising from undisclosed waste may be charged to you.

You must not place prohibited materials into any waste container supplied for the project. Where waste transfer notes, carrier obligations, or duty of care records are required, we will comply as appropriate. By instructing us to remove materials, you confirm that, to the best of your knowledge, the waste is lawfully generated from the site and does not include hidden hazardous substances unless declared in advance.

10. Access, Delays, and Site Conditions

We will aim to attend on the agreed date, but start and finish times are estimates unless expressly guaranteed. Delays may occur due to weather, traffic, material supply, access issues, or unforeseen conditions. If we are unable to complete the work in one visit, further visits may be arranged. Additional charges may apply where delays are caused by circumstances outside our control or by the site not being ready as agreed.

11. Health and Safety

We are entitled to refuse or pause work if conditions on site are unsafe. This includes aggressive animals, unstable structures, exposed electrics, slippery surfaces, unmarked hazards, or lack of proper access. You must keep children, pets, and unauthorised persons away from active work areas while landscaping operations are taking place. We may erect temporary barriers or request that specific zones remain clear.

Where personal protective equipment, machinery, or specialist controls are required, our team will use them as appropriate. However, we rely on you to disclose known risks. If the site contains hidden dangers or restricted areas, you must tell us in advance. We are not responsible for delays or additional costs caused by removing or managing dangers that should have been disclosed before the booking was confirmed.

12. Complaints and Rectification

If you believe there is a problem with the work, you should notify us within a reasonable time after completion or discovery of the issue. We may ask for photographs, access to inspect the site, or a written description of the concern. Where the issue is due to our workmanship and falls within our responsibility, we may choose to rectify it, provide a partial refund, or agree another fair remedy.

We will not be responsible for problems caused by lack of aftercare, third-party interference, normal wear and tear, weather events, or changes made by others after we have completed the project. Any attempt to repair or alter our work by another contractor without our consent may affect liability and may make it harder to assess the cause of the issue.

13. Force Majeure

We are not liable for failure or delay caused by events beyond our reasonable control, including extreme weather, fire, flood, accident, industrial action, transport disruption, material shortages, government restrictions, or utility failures. If such an event occurs, we may suspend the landscaping service for as long as necessary and resume when reasonably possible. If performance becomes impractical, the affected part of the contract may be ended with payment due for work already completed and costs already incurred.

14. Intellectual Property and Project Materials

Any drawings, plans, proposals, schedules, or design concepts we produce remain our intellectual property unless otherwise agreed. You may use them only for the purpose of the specific project for which they were provided. They must not be copied, shared, or used for another site without permission. Where you supply plans or images, you confirm you have the right to do so and that they do not infringe third-party rights.

15. Governing Law

These terms and any dispute arising from them are governed by the laws of England and Wales. The courts of England and Wales will have non-exclusive jurisdiction over any claim relating to the services, contract, or payment for the landscaping work. If any part of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions will continue in full force.

By proceeding with a booking for landscaping services, you confirm that you have read, understood, and accepted these Terms and Conditions. They are designed to support a clear and professional arrangement for Landscaping Hornsey customers, while keeping expectations fair for both sides. If any special arrangement is required, it must be agreed in writing before the work begins.